Ready to help your customers
Available for full-time support
Your Dedicated Shopify VA for Customer Email Support
I help Shopify store owners deliver exceptional customer experiences with fast, empathetic support that keeps customers happy and coming back.
Hi, I'm Gerry Your Shopify Support Specialist
I'm a dedicated Virtual Assistant specializing in customer email support for Shopify stores. With years of experience handling high-volume customer inquiries, I understand what it takes to keep your customers satisfied and your store running smoothly.
Customer-First Mindset
Every interaction is an opportunity to create a loyal customer.
Team Player
Seamlessly integrate with your existing support workflow.
Long-Term Commitment
Looking for stable, long-term partnerships with store owners.
Reliable & Trustworthy
Consistent quality support you can count on every day.
My approach combines empathy, clear communication, and efficient problem-solving. Whether it's a simple tracking inquiry or a complex refund situation, I handle each case with professionalism and care.
Shopify Support Services
Comprehensive customer support solutions to keep your Shopify store customers happy and your workload light.
Customer Email Support
Professional, timely responses to customer emails with clear communication and resolution focus.
Order Status & Tracking
Providing customers with accurate order updates, tracking info, and delivery expectations.
Ticket Management
Organized handling of support tickets with proper prioritization and follow-up.
Email Support
Responding to customer inquiries, resolving concerns, processing refunds, and delivering professional support through email communication.
Refunds & Returns
Handling refund requests, return processing, and exchanges according to store policies.
Supplier Communication
Coordinating with suppliers on order fulfillment, stock availability, and shipment updates.
Tools I Work With
Proficient in the most popular Shopify support tools and platforms, ensuring seamless integration into your existing workflow.
Shopify Admin Dashboard
95%
Reamaze
95%
Gorgias
90%
Zendesk
85%
Freshdesk
90%
Google Workspace
90%
Slack
95%
Canva
85%
Order Management
Customer Data
Refund Processing
Product Updates
Email Templates
Live Chat Support
Previous Work & Stores Managed
A showcase of Shopify stores I've created, set up, and provided customer support for.
Jewelry & Accessories
Customer Head Support
Led the customer support team, overseeing email operations, escalation handling, and ensuring timely resolution of all customer issues.
150+ Products
Full Email Support
Dispute Resolution
Fashion & Apparel
Admin & Customer Support
Handled admin tasks like inventory updates and order processing, along with dedicated
customer email support for inquiries, refunds, and order tracking.
500+ Orders Processed
200+ Daily Emails
4.8★ Client Rating
Electronics
Executive Assistant
Led the customer support team, managed refunds and dispute resolutions, and handled administrative tasks to ensure smooth daily store operations.
100+ Emails/Day
Technical Support
30% Fewer Returns
Home & Living
Customer Support Management
Managed all customer email inquiries, refunds, and order issues for a high-volume home goods store.
300+ Weekly Tickets
4hrs Response Time
95% Satisfaction Rate
Admin Dashboard Management
Hands-on experience inside Shopify Admin managing orders, product updates, refunds, tagging, and daily backend store operations.
Customer Support Inbox
Real-world ticket management and customer communication across multiple support channels, including email, chat, and helpdesk platforms.
Store Managed
Shopify stores I've built, set up, and managed — from theme customization to daily operations.
Clients Feedback
What my clients say about working with me.
"
Thank you for taking care of our Store and the Email support Gerry. You're doing a great job.
Hermen and Luuk
STS Products
"
You have been doing very good. keep up the good work Gerry
Sam S
KNT Labs
"
Thank you for the great work Gerry. You're doing amazing
DiYar T
SZURZ
Why Hire Me as Your Shopify Support VA
What sets me apart from other virtual assistants.
Customer-First Mindset
I genuinely care about every customer interaction and treat each inquiry as an opportunity to build loyalty.
Detail-Oriented & Accurate
No detail slips through. I ensure every response is complete, accurate, and helpful.
Calm Under Pressure
High-volume days and frustrated customers don't phase me. I maintain composure and professionalism.
Shopify Workflow Expert
IDeep understanding of Shopify's customer support workflows, order management, and admin panel.
Long-Term Commitment
I'm looking for lasting partnerships, not quick gigs. Your success is my success.
Clear Communication
I communicate clearly with both customers and store owners, keeping everyone informed.
Let's Work Together
Ready to provide exceptional support for your Shopify store. Get in touch today.
Hire Me On
Availability
I am currently available for full-time or part-time positions. My working hours are flexible to match your timezone requirements.